International Shipping: Why Did My Tracking Stop Updating?Updated a year ago
This article is about orders shipped outside the USA.
For international orders, UPS tracking will only continue to show updates while the package is in the USA. After the package leaves the USA, it will be transferred to the postal service of the customer’s country and no tracking will be available.
If it is actually lost in transit, we will make it right, but we can only offer a replacement if the package is not received within 6 weeks after it leaves the USA and if it is the carrier's fault. If you provided the wrong address we can reship it when it is returned to us, but only after a reshipping fee is paid. If you do not want it reshipped, we will treat it as a returned order.
Please check your original order confirmation email for the address you provided to us at checkout. If this address is wrong, Please email us at [email protected] Our customer support team will be glad to assist you.