My Order is DefectiveUpdated a year ago

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it provided that your order has package protection. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number.  If you purchased Route Shipping Insurance, you received an email from the third-party insurer upon placing your order that provides instructions on how to file a claim.  If you did not purchase insurance, we can provide a 50% store credit towards a new item. 

Please email us at [email protected] Our customer support team will be glad to assist you.